HP WINS THE WORST CORPORATION AWARD - FOR TAKING ADVANTAGE OF THEIR CUSTOMERS AS MUCH AS THEY CAN.
I am absolutely irate and feel like I was played the fool. Seems I fell for a scam, designed by the well known corporation; Hewlett Packard. It was easy for the company to scam me because I gave them immediate credibility without research or reading the fine print. Seriously, I wouldn't have imagined any program designed this awful.
Here's my story:
I joined HP Instant Ink program, at least three years ago. I have always hated purchasing ink for my printers, the cost always seemed so high, then I'd have waste time shopping for the best deal, I wouldn't have the money to purchase the better set, and of course I'd run out at the very worst time. So, the HP instant ink program seemed like a less painful solution.
I realized that over the years, I had paid way more than I would have paid if I purchased at the store, but I stayed, mostly because I felt vested in the program. Well, in an effort to slim down my monthly expenses, I decided to cancel HP Instant Ink. Went online - cancelled it - no problem.
Then today, I needed to print something, and I get this message: Cartridge cannot be used until printer is enrolled in HP Instant Ink' Message.
I searched internet to figure out what's going on, and it seems that when a person cancels their account, HP Instant Ink disables the cartridges in the printer so that they are completely worthless. I can hardly believe this is legal, but again, it seems HP, Hewlett Packard figured a way to rip-off it's customers by claiming, it's a subscription service. They claim the ink cartridges are Free, that I was paying all along for a subscription service, I guess I was paying to use my own printer.
I did call "customer service" but to be honest, I was so angry I mostly yelled, since the man just kept repeating the subscription policy and suggested I go out and purchase new HP cartridges.
Because I feel so taken advantage of, I'll never purchase another Hewlett Packard, HP product again. I am so disappointed that a major, seemingly legit company, would developed a program, specifically designed to not only take their customer's money, month after month, (ok, I get that part, everyone is trying to do that), but then to screw over their own customers?!?! Why disable the cartridges? They have all the data, and know how much each customer has spent, I could understand a rule that if a person cancels within a set time period, after receiving cartridges, they disable them. To do it to long time customers, is a literal slap in the face. Side note, they won't reinstate the cancelled account, a person would need to rejoin, and wait to get newHP® Cartridges.
How do we fight back? I'm just one little spec of a client on their platform, they'll go on making their millions/billions, and making the millionaire/billionaire stock holders more and more millions/billions.
This is the New American Way! Is this the Great America?
Bottom-line -HP doesn't care about it's customers, it will just grab as much money that it can and THEN not even deliver a product. They are of the belief BUYER BEWARE.